How to Get a Return Label on AliExpress ?
To get a return label on AliExpress:
- Go to "My Orders"
- Select "Open Dispute"
- Choose "Return and Refund"
- Wait for the seller's approval
- Download the provided return label
The return process on AliExpress might seem complex at first, but it is actually quite straightforward once you know the steps to follow. The platform offers a structured system to protect both buyers and sellers during product returns.
Prerequisites for Returning
Before requesting a return label, ensure that:
- You are within the buyer protection period (usually 15 days after receipt)
- The product is in its original condition
- You have photos of the product and any defects
- You have a valid reason for the return (defective product, non-compliance, etc.)
- For clothing, first check our guide on how to choose your size on AliExpress to avoid unnecessary returns
Detailed Procedure to Obtain the Label
- Log in to your AliExpress account
- Go to the "My Orders" section
- Find the relevant order
- Click on "Open Dispute"
- Select "Return and Refund"
- Fill out the form with:
- The reason for the return
- Photos of the product
- A detailed description of the issue
- The requested refund amount
If you have trouble with this procedure, consult our guide on how to open a dispute on AliExpress.
Negotiation with the Seller
Once the request is submitted, the seller has several options:
- Directly accept the return
- Offer a partial refund without return
- Request additional information
- Reject the request
In case of disagreement, you can contact AliExpress customer service for mediation.
Receiving and Using the Label
After seller approval:
- The return label will be available in your AliExpress messaging
- Download and print the label
- Attach it to the package
- Keep proof of drop-off
Tips for a Successful Return
- Document the product's condition with clear photos
- Keep the original packaging
- Communicate politely with the seller
- Adhere to the specified deadlines
- Track the package with the provided tracking number
Recourse in Case of Issues
If you encounter difficulties:
- Contact AliExpress customer service
- Open a claim if necessary
- Use buyer protection
- Request platform mediation
If the issue concerns a PayPal payment, consult our guide on using PayPal on AliExpress.
For more information, visit the AliExpress Help Center.