To contact AliExpress:

• Via live chat on the website or app
• By email: [email protected]
• Through the complaint form in your account
• On social media (Facebook, Twitter)

AliExpress, the famous e-commerce platform, offers multiple communication channels to meet the needs of its customers. Although the company is based in China, it has an international customer service available 24/7. Here is a detailed guide to effectively contact AliExpress customer service.

Online Customer Service

The fastest and most efficient way to contact AliExpress is to use the live chat. To access it:

• Log in to your AliExpress account
• Click on "Customer Service" at the bottom of the page
• Select "Live Chat"
• Choose your issue from the provided list

The chat is available in French and agents typically respond within a few minutes.

Contact by Email

For less urgent inquiries, you can contact AliExpress via email:

• General address: [email protected]
• Average response time: 24-48 hours
• Include your order number if applicable

Dispute Resolution Center

The dispute resolution center is the ideal tool to:

• Open a dispute for an order not received
• Request a refund
• Report an issue with a seller
• Track the progress of your claim

To access it, go to "My Orders" then "Open a Dispute". For more details on the procedure, check out our guide on how to open a dispute on AliExpress.

Social Media

AliExpress is present on several social platforms:

• Facebook: @AliExpress
• Twitter: @AliExpress_EN
• Instagram: @aliexpress

These channels can be useful for:

• Getting quick responses
• Keeping up with news and promotions
• Participating in community events

Tips for Effective Contact

To receive a quick and relevant response:

• Have your order number ready
• Clearly describe your issue
• Provide screenshots if necessary
• Stay courteous and patient
• Keep all exchanges in writing
• For payment issues, check out our guides on activating PayPal or deleting a credit card

Buyer Protection

AliExpress offers a protection guarantee that covers:

• Items not received
• Non-conforming products
• Refunds
• Exceeded delivery times

If you encounter one of these issues, you can cancel your order or request a return label depending on your situation.

Feel free to use it if needed through the dispute resolution center.