How to Cancel an Order on AliExpress ?
To cancel an AliExpress order:
- Log in to your account
- Go to "My Orders"
- Select "Cancel" on the relevant order
- Choose the reason for cancellation
- Confirm the cancellation
Online shopping on AliExpress has become very popular, but sometimes you need to cancel an order. Whether it's due to a change of mind or an order error, the platform offers a straightforward procedure for handling such situations. Here's everything you need to know to effectively cancel your order.
Timeframe for Cancelling an Order
The cancellation timeframe for an order on AliExpress is limited. You can usually cancel your order as long as the seller has not yet processed the shipment. Once the status changes to "In Shipping" or "Shipped," direct cancellation is no longer possible. In this case, you might need to open a dispute or request a return label.
Detailed Cancellation Procedure
- Account Login:
- Go to AliExpress.com
- Log in to your personal account
- Access the "My Orders" section
- Locating the Order:
- Identify the order to cancel
- Check its current status
- Click the "Cancel" button if available
- Reason for Cancellation:
- Select the reason for cancellation from the provided options
- Add additional details if necessary
- Confirm your choice
Refund After Cancellation
The refund process varies depending on the payment method used:
- Credit card: 3-20 business days
- PayPal: 3-7 business days
- AliExpress Wallet: almost immediate
- PayPal: 3-7 business days
Alternatives if Cancellation is Impossible
If you can no longer cancel the order, several options are available:
- Contact the Seller:
- Use AliExpress messaging
- Request an amicable solution
- In case of difficulty, you can contact AliExpress customer service
- Explain your situation
- Request an amicable solution
- Refuse the Parcel:
- Do not accept delivery
- The parcel will be returned to the seller
- Request a refund via customer service
- Buyer Protection:
- Open a dispute if necessary
- Document the situation
- Follow the dispute resolution procedure
Tips to Avoid Cancellations
To minimize the risk of cancellations:
- Carefully check the product details
- Confirm the size and specifications (see our guide on how to choose your size on AliExpress)
- Read reviews from other buyers
- Ensure the delivery address is correct
- Verify your payment method before confirming