To shop safely on Temu:

• Use a virtual credit card or PayPal
• Check seller reviews and ratings
• Start with small order amounts
• Carefully read product descriptions

Temu is an e-commerce platform that has experienced rapid growth since its launch in 2022. Owned by PDD Holdings Inc., the same parent company as Pinduoduo, this Chinese marketplace raises as much interest as it does questions about its reliability.

Payment Security

Payment security on Temu is ensured by standard encryption systems used in e-commerce. The platform accepts major secure payment methods:

• PayPal
• Credit cards
• Apple Pay
• Google Pay

For optimal protection, prioritize using PayPal, which offers additional guarantees in case of disputes.

Protection of Personal Data

Temu collects and processes personal data in compliance with applicable regulations, including the GDPR in Europe. If you wish to delete your data, refer to our guide on how to delete a Temu account. It is advisable to:

• Use a unique and complex password
• Avoid saving your payment information
• Regularly check your bank statements

Product Quality

The quality of items sold on Temu can vary greatly, partly explaining their very low prices:

• Very low prices often reflect quality
• Photos may differ from the actual product
• Shipping times are generally long (2-3 weeks)

Customer Service and Guarantees

Temu offers a relatively advantageous return policy:

• 90 days to return items
• Refund guaranteed if items are not received
• Customer service available 24/7

Precautions to Take

To shop safely on Temu:

• Start with small orders
• Carefully read descriptions and reviews
• Take photos upon receipt of packages
• Report any issues to customer service promptly

Legal Aspects

Temu operates legally in the countries where the platform is available and complies with local business standards. The company is registered in the United States and has the necessary authorizations to conduct its online business.

Conclusion

While Temu is a legitimate platform, it is advised to remain vigilant and adopt good online shopping practices. Safety largely depends on user behavior and the precautions taken during transactions.

If you have doubts about the platform's legitimacy, check out our detailed article: Is Temu a Scam?